FAQ 

Q: What is your experience caring for pets?

I've worked in the pet care industry in some capacity for the last 20+ years. I have worked in small animal hospitals as a veterinary assistant, kennel attendant, and as a pre and post-surgery assistant. And I have experience caring for senior and terminally ill pets. All of this has provided me first-hand experience with a variety of skills needed for caring for a multitude of pet situations. I am knowledgeable in fear-free holding and restraining techniques. I am trained in administering medications including: pills and liquids, eye and ear drops, trans-dermal, as well as administering sub Q fluids. I can test blood sugar levels and give insulin injections. I can hand feed cats and dogs with syringes and those using a feeding tube. I understand the need for diabetic pets to be fed/medicated at the same time every day.  And for those with allergies or certain illnesses and overweight pets to be on a strict diet. I have experience with cats who have behavioral issues, are afraid or suffer from anxiety. I have training in feline pain recognition.  And I am trained in feline/canine CPR. I am also aware of my limitations and know when to seek medical attention from a vet. tech. or doctor. 

Q. What animals do you accept?
PPS&P cares for all breeds of dogs, cats, birds, fish, pot bellied pigs, pocket pets and other animals as well. Sorry, no reptiles or farms.

Q:  Are you licensed, bonded and insured?
Yes. For your safety and peace of mind my insurance and bonding is specifically designed for the pet care service industry and is through Business Insurers of the Carolinas. PPS&P is also licensed with the state of Indiana. And is a member of the National Association of Professional Pet Sitters (NAPPS).

Q. How much notice do I need when I make a reservation?
If you are a new client, a week to 10 days is best. We must schedule an initial consultation (Meet and Greet) before we start your service. You will also have forms to fill out for me prior to any service being performed. If you need services for a holiday, please call or e-mail, to request service as far in advance as possible. Holidays book up very quickly so please book early!

Q. How many times a day should I have a pet sitter come visit my pets? 
Many animal behavioral problems are the result of isolation, boredom and insufficient exercise. For your pet's comfort, PPS&P requires a minimum of two visits per day for dogs. Seniors and juvenile pets require three visits per day. One or two visits per day for cats are usually sufficient. Other pets, such as birds, fish, and other small animals will vary.

Q: What are your phone hours?
My phone hours are 10 am - 5 pm Monday through Friday; closed Saturday and Sunday. You may leave a voice mail or text and I will respond just as soon as I'm done sitting that same day or next business day.

Q. Do you administer medication?

I can administer medications — pills, drops, trans-dermal, and injections are at no additional charge. I am also able to do blood glucose readings and give insulin injections. I will not administer medication to any animal that poses a danger. 

Q: What is the initial consultation and do I really need it?
The initial consultation is very important. This is when I meet you and your pet, discuss any special needs or concerns you may have and go over your pet's care instructions.
We will go over any special medical needs, and learn where you store the food, toys, litter box and/or leashes, etc. If you decide to hire me during this consultation, I require a working key from you and any security codes needed for your home. The meeting will take approximately 20-30 minutes and is a free service. If keys are not provided at the consultation, there will be a $12.00 key pick-up fee before your first scheduled pet-sitting service.

Q. Do you have references?
Yes, references are available upon request. 

Q: How are payments handled?
I request payment up front, as this is a small service business. I will email an invoice to you about a week prior to your departure date. Y
ou may leave cash or a check for me to pick-up upon my first pet-sitting visit. Full payment is due at my first pet-sitting visit.

Q: Do you charge a holiday fee?
Unlike most pet sitters, I do not charge a holiday fee at this time. 

Q: What if I need to cancel my service?
Once services are confirmed, I dedicate time to you and do not overbook. I understand your plans may change and I generally do not charge for cancellations with adequate notice. However, if you cancel 48 hours or less prior to the scheduled service date there will be a $30 cancellation fee to be paid within 3 days. 

Q. Why do I have to text/email when I return home?
This is for safety reasons. In case you are delayed, I want to make sure your pets are on the schedule for another visit. This ensures they have plenty of food, water, a clean litter box, or are let outside for their usual potty break. 

Q:  Can you board my pet(s)?
I do not offer boarding. However, if you email me at aprilatchiguka@gmail.com, I can provide you information on how to find a professional pet sitter who does boarding. 

Q. What happens if my pet becomes ill or injured while I'm away?
Though this situation is rare, I would follow the emergency information provided on your forms and contact you immediately. We can go over this in-depth at your initial consultation. 

Q:  Who will be my pet sitter?
I am the owner and operator of PPS&P.  You will meet me at the initial consultation and I will be the sitter for your pets. 

Q: Is it customary to tip a pet sitter?

Some clients do and some don't. Tips are greatly appreciated and let me know you are happy with the level of care I've provided your pets.

 Q: Do you charge for multiple pets?

No. I charge for my time and not the number of pets you have. This is why the initial consultation and going over your pets' daily needs are so important. It allows me to best judge how long it will take me to properly care for your crew.

 

Q: Will you contact me to give me updates while I'm away?

Absolutely! I love taking photos of the pets in my care and will send you a text or email, with photo, of how they're doing every evening. 

Q: Do you offer overnight pet sitting?

No, unfortunately, I do not. However, if you email me at aprilatchiguka@gmail.com, I can provide you with information on how to find a professional pet sitter who does. 

Q: Do you charge for taking a pet to an emergency vet clinic (or my regular clinic for a medical emergency)? 

Yes. My fee for this taxi service is $30/hour, charged in half hour increments. If your pet needs to spend time at the clinic or stay overnight,  I charge a $40 fee to drop off and pick up the next day.

Q: Do you pet sit for Community Cat Colonies?

Yes! Absolutely! I love ferals!  

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